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Terms and Conditions That Govern Your Account

These Terms and Conditions form the agreement between you and mwplaycom every time you access the platform, fund your account through GCash, Maya, or InstaPay, or place any wager.

Applies to all account holdersCovers GCash, Maya, InstaPay depositsSubject to Philippine local lawUpdated when policy changesAcceptance required at registration
mwplaycom Terms and Conditions That Govern Your Account
HOW WE HANDLE POLICY

Account Security and Policy Commitments

Account Verification

We verify every account before processing a withdrawal. You will be asked to confirm your GCash or Maya number matches the account name on file before funds are released.

Data and Privacy

Personal data you provide at registration is used solely for account operation and payment processing. We do not share your details with third parties outside of required payment-rail verification.

Policy Change Notice

When these Terms are revised, a notice appears on your account dashboard at next login. The revised date is published at the top of the Terms page so you always know which version applies.

Requesting Amendments

If you believe a clause has been applied incorrectly to your account, contact support via live chat or email with your account reference number and the specific clause you are disputing.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

Raise a question about any clause in these Terms directly through the live chat window in your account dashboard — responses are handled by our support team.

Email Support

Send a detailed written query about account rules, payment conditions, or policy changes to our support email address listed in your account settings page.

Account Help Centre

Your account's Help Centre section contains the full version of these Terms, previous revision dates, and a contact form for formal policy-related requests.

Common Questions About These Terms

These are the questions we hear most often about how our Terms and Conditions work in practice — from account setup through to withdrawals and policy updates.

They take effect the moment you complete registration and make your first deposit via GCash, Maya, or InstaPay. Continued use of the account confirms ongoing acceptance.

No. Each person is permitted one account only. Duplicate accounts are a breach of these Terms and may result in account suspension and forfeiture of any pending withdrawal.

A notification appears on your dashboard at your next login. If you continue using the platform after that point, you are considered to have accepted the revised Terms in full.

Yes. Whether you deposit through GCash, Maya, or InstaPay, the same Terms govern your account. Payment-method-specific processing rules are noted within the relevant sections.

Contact support through live chat or email, provide your account reference number, and name the specific clause. Our team will review and respond in writing within a reasonable period.

Yes. Each promotion carries its own conditions, which are linked from the promo page and form part of these Terms by reference. Check the specific promotion page for the conditions that apply.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.