What Our Account Terms Actually Cover
When you open an account with us, you agree to a set of rules that govern how your wallet, deposits, and withdrawals work. For GCash and Maya transactions, the amount you send must match the account reference shown during checkout — mismatches delay processing and may
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require our support team to verify the transaction manually. InstaPay transfers follow the same reference-matching rule, and the bank code you select must correspond to our listed receiving account. Your account is personal and non-transferable; sharing login credentials or allowing another person to operate your wallet
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is a breach of these terms. We reserve the right to place a temporary hold on any account where unusual transaction patterns appear, pending a review. Account balances are denominated in Philippine Pesos. Any disputes about a credited amount must be raised within seven days of
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the transaction date, with your GCash, Maya, or InstaPay reference number ready. Availability of features, game rooms, and payment rails is always subject to local law and your account eligibility at the time of access.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.